People nowadays wouldn't want a delayed gratification and sometimes that is where disagreement arises. Nothing borns or made at perfection and online casino gambling platforms are surely in this regards, we can have delayed responses, unsettled withdraw or deposits etc etc but I believe a reputed one will do what it takes to sort it out for their customers.
No business in the world can keep their customers 100% happy, there will always be people complaining and that is true for here as well. Delayed gratification could be bad, but that doesn't make roobet bad. Like I said, there could be "some" people who are truly getting the short end of the stick, not all of the complaints must be bad, not all of them must be wrong, there could be some people who really feel like scammed by roobet, and I get that.
The important part here is that it shouldn't be based on everyone else. If a place is hated by everyone, disliked by people who are here and the general population here, then it would be bad, but a few here and there is fine.