I'd prefer to not expand on that one. You're peers are the not the friendliest and anything that seems strange is automatically labeled as FUD...

I'm sure there a lot more people out there who would appreciate help recovering their stolen funds despite learning their lesson with third party services. However that's outside of my scope and just happy to be done. I remember the owner of the platform having issues reporting NRG stolen; all third hand information without truly knowing the details.
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I'm glad you got your ticket sorted out in spite of the time and adversity.