Quote from: logfiles on April 13, 2022, 02:53:20 PM

Quote from: ancient myths on April 12, 2022, 01:33:32 PM

Freewallet emailed me today..
they ask for additional documents like:

Hello,

The security department requests the following info:

1) Video of how you locate the transaction to Freewallet in your Weltrade account and open the transaction details where we can see the transaction hash and receiving address?

Once you create a video that exceeds 20MB, you can use an online video compressor like this one: https://www.ps2pdf.com/compress-mp4 and then attach it to the email.

Please be advised that we don't accept video via a link or google docs etc.

2) Photos of both sides of your ID card as two separate original JPG or PNG files. Scanned, merged, cropped images are not accepted.
image

3) Original PDF of the bank statement featuring your name and residential address in English for March or April 2022.
You can get a PDF bank statement in your online banking service.

4) A photo of yourself in front of the image “Attention” (attached below). Please write the date and your name with your hand in the bottom line next to our logo; the date must be the current date when you submit this paper. This photo must also show the device with your user ID clearly seen on it.

I answered the freewallet request :

1)I have sent this document from 2019 - 2020, even though I have sent it several times. if there are traders in this forum at weltrade they will know weltrade never displays the transaction hash and receiving address. weltrade displays only successful transactions. transaction hash and receiving address will be displayed if i enter the wallet address on the blockchain (the wallet used for withdrawals). here I use eth (etherscan.io)

2)I've sent this document very often, even the last time I did an update to the government office. and I send it to Freewallet

3)Same, I often send this document in 2019 - 2020 to Freewallet

4)And another selfie with the device used and take a photo showing a freewallet account, I have also sent it in 2019 - 2020

This is outrageous, what they've been working on for 3 years. and asking for documents repeatedly. has any member in this forum solved the problem after submitting a lot of documents?

This is absolutely bonkers. What more do they need from you after sending all the requested documents, selfies and videos? Angry

3 damn years and they are still verifying?

I guess they are about to ask for your X-ray images too just to make sure you don't get back your money.

That's right brother.., Yesterday I got news from freewallet, and hopefully they do it, return my fund. I will update again later..