That is a new twist, but how did he ordered his device in the first place?
As @
m2017 mentioned previously, this was not always the case and the same thing applies to "
Trezor products" as well, but having said that, none of their official resellers
[in PH] seem to be affected by these changes
[there must be a way to ship to the PH, but perhaps they don't want to go through the trouble of dealing with certain issues, for just individual orders]!