I don’t think those complaints mean anything unless they’re backed with proof, because I see many user’s complain but when we’ll ask for proof they’ll rant and then they’ll disappear [...]
Once a casino reaches a certain size and a certain number of users, it is inevitable that some people will complain and try to put the casino in a bad light.
One should also not forget that some players do this intentionally and, for example, deliberately violate rules in order to demand money or something similar afterwards or threaten the casino.
As long as this does not get out of hand and the complaints increase, I have absolutely no concerns about Roobet. I have hardly seen a casino that is so open to the community and does so much for the community.
Roobet is far away from getting any negative marks now. They have already achieved highest trust level in the world of Gambling. This is the gambling site which always and most of the time has its thread up in the gambling section because its in talks all the time. Even if we surf through this thread, most of the time I am reading good discussion such as promotions, high wagerers discussing, new art contest, games and rounds! Its full of fun and joy I think rather than complaints around here. So for me, Roobet has always done far beyond for its client base. Most importantly, they keep spending huge on their users through the promotional offers.
All the promotions, contests and giveaways are meant for bringing the traffic into the site but reputation is something which needs time to be build and its mainly based on the user experience. Every casino may face issues in the early stages even the best of all now but only few resists and try to work hard to resolve anything and satisfy their customers which is one of the good thing is there with Roobet and other successful casinos out there.