That is a new twist, but how did he ordered his device in the first place?
Maybe he has a friend or family in other countries who can receive it first and send him this new device.
Ledger was able to deliver the product in the Philippines before covid19 spread across the country, and the government imposed a nationwide lockdown. However, I recall that when the device arrived in the customs, there was a one-week delay before DHL (courier) contacted me to receive it for delivery somewhere other than my home address.
As of now, I am waiting for the support to reply from the shipping address I provided to verify if they truly acknowledge the replacement, especially now that I am anticipating a delay due to the restriction.