Are you their only representative in this forum? Sometimes customer support is also needed here to answer complaints openly.
I am in the process of Co-Partner & Marketing Director for BitLucy, the process is not fully done yet. But hopefully all will be sorted soon.
Congrats in advance.
I also signed up to try the platform. First thing I noticed is that the email is displayed instead of the chosen username. It's not that big of a big deal, I'm just not used to it. Secondly, it's good to see the minimum and maximum amount once you click deposits/withdrawals. It looks like the minimum is $20 (a bit higher compared to other casinos).