Are you their only representative in this forum? Sometimes customer support is also needed here to answer complaints openly.
I am in the process of Co-Partner & Marketing Director for BitLucy, the process is not fully done yet. But hopefully all will be sorted soon.
good luck with your new business @royse777. I haven't tried to play on your site, but with the good reputation you have I'm sure this gambling site will be a big success, I hope every member is lucky with the promotion that Bitlucy does.