Quote from: panjul07 on Today at 04:52:21 PM

Quote from: masulum on Today at 03:58:54 PM

Quote from: ryzaadit on April 25, 2022, 07:35:51 PM

Just want to ask something.
I play in BK8 today and win a lot from there, but there has some questions want to ask. After a huge win, want to withdraw the money but there has some turnover that needed to be finished first while I did not take any promotion at all.

congrats! if you have bet more than the deposited amount, it is fine to make a withdrawal. However, if you use some kind of promo, and it's still under roll over, then you must meet these requirements. if without promotions, you are still need to complete deposit turnover first, since the rules, every deposit has turnover.

Yap, deposit has 1x turnover before players are allowed to withdraw their balance.
A very common rule in this gambling industry to avoid money laundering or something else.
@ryzaadit: if you feel that you have wagered 1x or more of your deposit but you are still unable to withdraw, you should contact live support.

The right way to know what happened with your requested withdrawal, asking the support or contacting the support will enlighten your wait, if there're any reasons that keep your money from their hot wallet, they will let you know and for further updates they can also give your some turn around of your request.

Congrats to you!