I think so. it is really complicated, even the document statement from the broker I use (sender of my withdrawal fund) that I am the legal owner they reject it and ask for documents where the fund come from. I am very confused,, even though the broker I use has legalized that I am the owner and I even forwarded the email to freewallet. I'm just a small trader who can't keep asking my broker to make various statements. what I know for sure that my fund have been received at the freewallet wallet address that I use and freewallet held it when I was about to exchange the funds.
You did all you could in all possible ways, but still free wallet look for away of trying to hold onto your funds. Most services I know would just ask from a Government issued ID, back and front and then maybe a video selfie before they release your funds. For free wallet. They are just trying to get hold of your funds. They know that at some point you will give up.
This just goes to prove what we have been saying every day, Freewallet is a scam!