Quote from: privacyshark on July 27, 2010, 05:19:01 AM

Your domains were setup first thing on Monday morning. You had placed an order with us on Saturday. We are a real business with real business hours. Sorry if there was any confusion there. Roll Eyes

Hey, thanks for responding

There are a couple of issues, of which I will follow through in private message:

After following the ordering instructions and sending money, not even an automated acknowledgement was received. This leaves the customer hanging for days, wondering what happened to their money.

The email sent on Sat @ 8am included several basic questions, such as "procedure for DNS updates?" and "what security/auth is employed to prevent others from updating my domains?" That email, and my follow-up on Mon @ 5pm "hello? are you there?" both remain unanswered, and it is Tue @ 1am as this is written.

Therefore, I respectfully submit these suggestions for the future:

a) provide an automated acknowledgement of an order in-process, so that [potential] customers know their money didn't simply disappear into the ether.

b) answer your email

Taking this to PM now... just trying to help the bitcoin economy succeed, one customer at a time! I understand there will be bumps in the road, as everyone figures this out. Looking forward to doing some business with PrivacyShark.