Looks there are many issues with the site.Even their 'forgot password' pssword recovery does not work.I see no new password sent to my email.And apart from this,strangely they never reply to my support ticket sent through my email.
May you send us your email address to check the issue and your tickets. Meanwhile, you always can use our live chat.
No reply to my fresh email and i don't see any live support on the site.