Quote from: aeid on May 05, 2022, 07:09:25 AM

Update:

Still nothing. Live chat still not accepting to give me an estimate of my 2500 euros cashout:

LIVACHAT: There is no need to worry I assure, you the checking process is done for security
Do you have any other questions?
09:06
ME: tell me an exact timing please
09:07
ME: because I need to know and it is my right
ME: 2 days waiting and it should have been instant

09:06
I am sorry but I cannot mention estimated time, once there will be an update you will be notified don't worry
May I help you with anything else?

never received an update. Will edit this post as soon as I receive my money. Looks suspicious

✔ This withdrawal was processed and the player has received their winnings. It took a bit longer than usual to process as it was a 400x win and required additional checks.

Quote from: zendini on Today at 08:39:50 AM

Hey there 1.5 weeks ago i registered on crashino and played few time in crash. Later ive done 8 bets on turkey basket, from which 3 lost an 5 won. I recieved the void on all of those, with decision that this was manipulated. After that i decided to stop playing this casino and withdrawal the money, 5 days support members were tricking me and saying that my withdrawal is in process, and later on , that my bet history is being checked. 3 days ago i tried to login into my account and there was a message that my account got locked. After i wrote to support i got this message "Thank you for waiting, I am sorry to inform you your account is locked for breaching the terms and conditions. "17.2" and the amount was refunded to you". Ive asked how long will the refund process to my usdt adress will take, and got the answer that withint 72 hr i will get my money back. Today, as 72 hours past and no money seen, i tried to contact support again and this is what they wrote me. Here is all the proofs of my last chat with support member https://imgur.com/a/5BJmsau
So basically, ive don 400$ deposit to this casino, won 15$ in crash, and now casino dont even want to give me back my deposit, despite the fact, that in previous chat with support i was told that i will recieve my deposit back in 72 hrs? Scamming clients is not good. Waiting to solve this issue asap.

✔ We have investigated this gameplay and temporarily closed the account because of suspected breach of T&C. We have concluded our T&C were breached and decided to refund the players deposit. For more information please refer to the General T&C point 13.15. In case of any breach of our General T&C we reserve the right to close such accounts permanently.