Quote from: Fatunad on May 06, 2022, 09:44:14 PM

I do have some question for this casino.. I had made out $20 on that free $10 im sure im not totally busted but why my balance shows $0? Where are those bonus amount go?

This is something to do with bonus cancellation. Users accidentally do it or sometimes intentionally do it when they want to claim another bonus.I am sure in your case it happened accidentally.
Here you will get details: https://bitlucy.com/page/bonus_policy

Unfortunately, this bonus thing just took all energy from us. We are suffering the headache for it since last two days.

We have requested the provider to have a warning tool tip before cancelling a bonus. So this will help users to know that they are actually cancelling it and will reduce accidental cancellation of bonus.

When a user cancel a bonus it shows "Withdraw" in the Type field of the payment history page. This becomes confusing for users and sometimes to us too. So we have requested the provider to change it to "Bonus Cancel" so that we understand it better.

Some users suggested to allow bonus for certain rank of users. keeping it in mind, we have decided to allow bitcointalk bonus only to the accounts which is at least one month old. So, no fresh account anymore.

I wish I would address everyone one by one but honestly speaking I am really tired after the long day.

We really wish the payment processor will be done tomorrow. Several times we were very close to finish it but one gets fix then another comes. It took a whole freaking week for the payment processor team to notice that there were some case sensitive issue in API call. After a long day all gone to sleep. Tomorrow will be a new day and we are expecting we will be completely done tomorrow.

We are still doing payments manually by the way. So anyone legitimately was not able to withdraw their money please reach out to support and ask their assistant. They will give their best. Tomorrow if needed I will make a spreadsheet to take your requests and I will personally take care of your issues.

That's all from me today. Looking forward to a better day tomorrow.

PS: Rest assure, I would like to say that there are no intention in the team not to pay the users, every single legit win is getting paid, every single legit withdrawals are getting settled - it's just taking extra time from us. We are still new and learning things as we are moving. Every day we are experiencing many new things and taking lessons from it. Thanks for being with us.