Now 24th hours.
Sorry for the minor miscalculation. I contacted again.
Although they had said before that they could not contact the withdrawal team , he said that he has now contacted them . I don't know if it's right or wrong.
The message they sent me was as follows;;;;;
""" Hi there, we apologize for the inconvenience, due to the big amount of withdrawal requests, some requests might take more time, I have forwarded to the team in charge your request and will be processed as soon as possible""""
I think they are still stalling.
They can really do the manual process if the amount is quite big, well, if you don't mind how much is your withdrawal request? Is it about thousands to hundreds of thousands that they have to audit and confirm manually?
If you can give that figure to us if that's not a problem for you then there's really a need for them to delay your request because it's part of their protocol that huge amounts have to be checked before processing.