Quote from: Cryptoshaft on Today at 12:42:17 AM

Quote from: _livecasino.io_ on May 17, 2022, 08:35:01 AM

EDIT---

Quote from: Cryptoshaft on May 16, 2022, 11:43:29 AM

Want to share some an experience.
Im a new member for livecasino.io, found that on games and round because they are welcoming for those user to join with some promotions. I thought that was good one. I did deposit and play some games they, then won. Then I went for withdrawing, all those my deposit,bets and withdrawal as tested the legit of the site. Waiting a few hours I got some an email, I need to do some KYC. Since I already tick TnC so I go for that. After I did withdrawal my account is "confirmed suspicious behavior." I don't know how.
I'm okay if they "suspicious behavior" then not let me valid as participant of event welcome. Pity of me just let my money go and my personal data on their pool.

Im lost my money and my identity which mean those are sensitive. They are went with some promo, look like make some trap for those people.
Please don't asking about how much is value "$" but it's totally hurt and hows the scammer work.

Just beware guys, once you put your money then do same things. I just worried if they not paid then hide at TnC as "suspicious behavior" .

Im not competitor or something work for money, but let me experience as your consider.

@Cryptoshaft

As I told you by PM, your account was flagged by our Fraud and Legal teams. Your account is associated, by email with other accounts, with confirmed suspected behavior on other of our Partners Platforms.That is why we asked you for a 2nd level KYC.

Considering that you preferred not to proceed with the KYC process, our Fraud Team has made the Business Decision of closing your account.

But as we are a fair and transparent casino, we will give you the opportunity to withdraw all the funds from your account, including both deposits and wins.

Please withdraw your funds before 31st May because we will close your account by that date.

Thank you.

Regards

Flávio from livecasino.io team

I'm already submit KYC Before complaint here, then you ask to please do KYC. Did you check first my status KYC before publish I'm like didn't do KYC and denied KYC?

Inconsistent if I'm were proved as flagged by our Fraud and Legal teams, why you didn't ban me instead ask me the KYC?

AND IF i'm proved as "Your account is associated, by email with other accounts, with confirmed suspected behavior " why you let me withdrawal my fund and my winning?
You are just want earn our data for your business.

Strange, why you want to close my account after I did KYC?

@Cryptoshaft
When we notticed that your account was associated with accounts with confirmed suspected behavior we have requested you a 2nd level KYC, that you decided to ignore, and that is why your account will be closed.

Instead of banning you immediately we preferred to give you a chance to comply since your suspected behaviour was not in our Platform. That is the same reason why we decided to let you withdraw your funds, because we are a fair and transparent casino.

I would like to remember you that you should withdraw your funds until 31 of May.

Flávio from livecasino.io team