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I would like to know how much money are they paying for softswiss to investigate? if they are paying then how long did they ask softswiss to finish the investigation?

Who says they are even investigating? There isn't a shred of evidence to prove that LTC Casino even approached and got in contact with SoftSwiss. We only have a post by a casino representative saying SoftSwiss is involved. That same casino representative has promised to make all player data public once their investigation is concluded. That was a lie and they didn't. They claimed OP was playing 16 hours without any breaks between the rounds. That was also a lie. If I am given a choice to trust the words of someone who has already lied multiple times or not to trust them, I choose not to.

I have sent emails to their managers and some other contacts i found in LinkedIn.
Just to confirm if they were really investigating.
I have tried to contact also their Rep in CM but radio silence, none replied.

Casino guru close the case and lower their score to 5.2 as questionable reputation.
They closed the complaint as unresolved under uncertain case and passive regulator.
They told me they will keep investigating and still waiting for Softwiss report. In 3 months time ltc casino failed to provide that wadzan games had malfunction or vulnerabilities and my game play was actually checked by 2 third party.
I truly doubt SoftSwiss wants to get involved or they are as they sell this slots to many casino.
I wonder if writing to the European gaming commission and make them aware of the situations as this casino is operating in Europe with not license and they are clearly stealing money from people.
Softwiss is providing softwares to a casino with not licence and enabling this individuals to scam people.
They must be aware by now as there is also a big conversation in the gambling community forum, this time the ceo of ltc casino is replying with the same lies. He asked me for my documents to publish my gameplay first and I refuse as at this point I will not give my documents to a casino that has been proven to be a scam.
I have offered when I first won, naively to give my documents as I really believe it was a legitimate casino.
the site states they will never ask for documents.
Btw my play history has been shared im not sure is the same that they passed it to casino guru but im not sure how to share it here, im not the best tech person but is in this forum if anyone wants to check it.

If u read the replies of the ceo of Ltc casino you will totally get what sort of person is running this casino.

My biggest question is how come Softwiss is involved with this individuals!!!

Why dont you send your documents? This probably makes casino thinking, why he dont want to send documents, does he have something to hide.

Also pushing payment from the casino before investigation is finished, does look very suspicious to me, like casino.guru stated.

Its 150k in line, I would do everything in my power to get it.

I think you should try to stay calm as much as possible, but after reading this case again, you are pushing casino.guru on this and going from arbitage to arbitage.

I do understand, that this is hard for you, but try your best to calm down till the investigation is finished.

Good luck to you, there is too much stuff of this case posted here and there, it makes it very hard to understand everything.

Fist u you have followed the case i offered to send my documents at first, the casino rep stated they will never ask for documents. The even write that in their blog , even if one wins big ammounts.
You saying i am pushing to get paid? It has been over 3 months now and their 3 months t&c have expired to investigate.
I would send my documents to casino guru, with the insurance i get paid once if is true that Softwiss is actually investigating.
The casino has lied about many things and many times and for me to send documents now to them and risk to have also my identity stolen and not only my money is madness. Its is an illegal casino overall and they have acted very shady.
Pushing to get paid is suspicious? I'm sorry, i disagree and i did spent over 15k in this casino and at not point they ask me for documents.
i have used coinbase and bitcoinchain to make deposits and make withdrawals and both i have to be verified.

I want to know if Softwiss is really investigating as it could be another lie, i will send my documents happily to them or casino guru as they are establishes known companies.once my payment are comfirmed.

Unfortunately this casino and their ceo haven't acted as an honest casino would do and they have breached their t&c conditions and yet they haven't paid. Excuses after Excuses. Only accusation and not one single prove of evidences.

I have to say, I totally disagree with you. You keep repeating yourself.

Using coinbase means nothing.

Proof to them your indentity and source of funds if needed and you have a chance to get paid, if you have nothing to hide.

I hope this case resolved after softswiss investigation. I would personally send them all they ask, which is needed for investigation.

They never asked me so far for documents. I did offer at the beginning and they said they would never as for documents as is this is all they stand aganist since is a crypto anonumous casino.
Once softwiss, if is true that they are investigating as we don't know yet , share their findings and confirm my winnings i have absolutely not issues to pass my documents over.
I rather prove my identity to Softwiss or Casino guru tough.
I'm not sending documents to this individuals till im 100% sure they are not scammers.
So far they have acted very shady.
Ps i repeat myself because there is one story, I can't invent new things. Sorry.