Can you please answer a couple of questions?
1. Are you a representative of ChangeNOW?
2. How were you able to link that transaction to the OP?
3. Why isn't ChangeNOW using their official account to make these posts?
Every exchange will be processed accordingly, BUT, if the transaction is flagged (as you mentioned, coins are tainter or linked to illicit activity) by an AML check (one of the checks is done by
https://amlbot.com/, the customer will need to go through KYC and AML procedures.
Good to know.
In most cases, customers can reject to do KYC and still get a refund.
In
most cases the customer gets a refund? What happens otherwise?
1. I work as customer support for their telegram group, Reddit and Trust Pilot, so you can say that I'm representative, yes.
2. I believe OP has contacted support and shared his ID with them. That's how I got it (from our support team).
3. Not sure, really. Need to check that.
KYC/AML procedure.