Quote from: Qwiner on April 02, 2014, 05:23:22 AM

Quote from: Qwiner on April 01, 2014, 07:29:28 AM

Quote from: Creature13 on April 01, 2014, 04:20:20 AM

Quote from: Creature13 on Today at 03:53:48 AM
Thank you for your message. A member of our administrative team will get back to you within the next 24 hours.

But no one ever gets back to me. I've listed email address and phone number in the message body. I am getting very unhappy with this situation. If anyone has contact information other than that Contact Us form, please let me know.
There was an email posted a few pages back, I believe it was something like admin@btc-arbs.com or something. I also sent an contact form with a few questions that was never answered either.

I don't know much about using 2FA, but there is a chance you are doing it wrong?

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Thanks. I will give that email a shot. You are correct. I very well may be doing it wrong. That's why I need help and why I've been submitting forms for weeks.

I'll see if I get any help via email. maybe the form is broken.

Thanks again,
c13

I'll try to open a support ticket about this issues, about the "forget password" issues, using my account, and see what they will say.

I got the reply, here it is >> I copy and paste:

From administrator
Sent on April 02nd 2014
I believe the forgot password function does work, just some people have email accounts that send our messages to their spam folder.

Regardless... this is the Bitcoin industry, if people aren't bright enough to remember their passwords, Bitcoin is something they should probably stay away from.

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Qwiner on 02/04/2014 05:10:40
so please tell me,

How can users recover their account if they happen to lost or forget their password?
>> because the FORGET PASSWORD function is not working >> as ALL users of btc-arbs are saying that your site never respond to users via email. >>

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administrator on 01/04/2014 18:20:21
We are in the midst of improving our outside of the site contact functions. I anticipate posting improvements in the near future. One of the issues with e-mail is we get a crazy amount of spam through it.

Adam

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Qwiner on 01/04/2014 07:37:38
Hi,

I have heard a lot of errors about your site, in relation to your FORGOT PASSWORD + CONTACT US function. Many of the users are complaining that they use those functions, and fill out the form. But the queries were never answered.

I do understand that when users have queries, btc-arbs will always answer user's queries through user's SUPPORT ZONE.
Is there an alternative way for user to contact btc-arbs, without accessing their account? eg. when users have forgotten their password. As btc-arbs never answer user's queries through the user's email.

If so, this means that, at btc-arbs.com, means that if forget your password, U will lost your account forever?

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