User 'Fairspin' has not chosen to allow messages from newbies. You should post in their relevant thread to remind them to enable this setting.
I have send a message to Fairspin about this case, so we're only need to wait their reaction to this accusation. There's no more excuse since you have posted in their thread and I have send a message to them, obviously they will know this accusation. If they still not giving any respond and keep bumping their thread, they're don't have a good indication to look in this accusation then.
Yesterday, they posted an update on their ANN thread, but they failed to address this accusation or legitimate questions posted there by other members. They ought to take customer support seriously.
Flag supported for now.