Re: TRUSTDICE.WIN: up to $25 FREE BONUS [NO DEPOSIT REQUIRED] 🤑🤑🤑
⭐ Merited by naira (1)
Hello everyone,
This is TrustDice team. We looked into this case as soon as we can.
Fortunately, following the name 'jimdemeray', we have been able to locate a KYC case, in which our KYC service provider strongly believe that the authenticity of the documents is in doubt. And after examining the documents and cross-referencing with what we know about this user, we agree that this judgment is reasonable and well-founded, and there is a likelihood of identity fraud involved.
In accordance with our T&C 4.6 and 13.1, we closed the user's account, and have offered a full refund of his deposit, out of good faith, instead of confiscating the entire balance. The user has so far rejected the proposal.
In our investigation, it also came to our attention that he has been actively making statements about us that are untrue and defamatory on multiple platforms. We'd like to respectfully point out some of his claims are completely false, as many Bitcointalk community members can attest to:
We in general do not discuss about KYC issues in public for privacy reasons. And if we are to discuss about any KYC case here, we will have to provide evidence from our internal system that will inevitably disclose the following private info of a user, to the public:
- the country of residence
- the visiting IPs
- password of a TrustDice account
- the email
- wallet addresses
- device id
- browser version
- operating system
Please understand that our internal policy prohibits us from publishing the above information in public. But since we are committed to transparent and meaningful communication with the Bitcointalk community, we can ask the management for an exception under the following conditions:
- the user notified us by email that he has given us the right to publish his private information;
- the Bitcointalk members in this thread overwhelming agree that it is a good idea to post such private information in public here;
TRUSTDICE DOES NOT PAY WINNERS
TrustDice is a nice looking site that promotes fair treatment of players, their lightning fast withdrawal, and pretends that they care about their customers. All of this is fallacy. I made a little bit of money betting on sports but was fairly quickly limited. I went to withdraw my funds and was pushed through the KYC circuit, which I completely respect and appreciate. After sendin photos of my government issued drivers license, utility bill, and a selfie of me holding my government issued drivers license I received an emailing stating the following:
Hello Jimdemeray81,
We regret to inform you that your TrustDice account has been banned and the withdrawal funds were confiscated, this decision was taken according to the following terms and conditions:
4.6 It's the responsibility of the player to ensure that all documents as a part of the KYC process are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the player.
13.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.
Your initial deposit will be returned. Please, provide your deposit address.
With respect,
Compliance team
So, I replied that my documents were completely genuine and sent an additional set including my government issued passport, another government issued utility bill, and yet another selfie of me holding the passport this time. They still are leaning into my documents being fraudulent and refusing to pay me the winnings I made on their site, requesting that I send them a BTC address so they can refund my deposit.
You don?t have to go far to find many other stories similar to mine from them. They even pay their users to post reviews (if they are positive reviews) to try to dilute all the bad publicity on not paying. Be safe, stay away!
This is TrustDice team. We looked into this case as soon as we can.
Fortunately, following the name 'jimdemeray', we have been able to locate a KYC case, in which our KYC service provider strongly believe that the authenticity of the documents is in doubt. And after examining the documents and cross-referencing with what we know about this user, we agree that this judgment is reasonable and well-founded, and there is a likelihood of identity fraud involved.
In accordance with our T&C 4.6 and 13.1, we closed the user's account, and have offered a full refund of his deposit, out of good faith, instead of confiscating the entire balance. The user has so far rejected the proposal.
In our investigation, it also came to our attention that he has been actively making statements about us that are untrue and defamatory on multiple platforms. We'd like to respectfully point out some of his claims are completely false, as many Bitcointalk community members can attest to:
You don?t have to go far to find many other stories similar to mine from them. They even pay their users to post reviews (if they are positive reviews) to try to dilute all the bad publicity on not paying. Be safe, stay away!
We in general do not discuss about KYC issues in public for privacy reasons. And if we are to discuss about any KYC case here, we will have to provide evidence from our internal system that will inevitably disclose the following private info of a user, to the public:
- the country of residence
- the visiting IPs
- password of a TrustDice account
- the email
- wallet addresses
- device id
- browser version
- operating system
Please understand that our internal policy prohibits us from publishing the above information in public. But since we are committed to transparent and meaningful communication with the Bitcointalk community, we can ask the management for an exception under the following conditions:
- the user notified us by email that he has given us the right to publish his private information;
- the Bitcointalk members in this thread overwhelming agree that it is a good idea to post such private information in public here;
TRUSTDICE DOES NOT PAY WINNERS
TrustDice is a nice looking site that promotes fair treatment of players, their lightning fast withdrawal, and pretends that they care about their customers. All of this is fallacy. I made a little bit of money betting on sports but was fairly quickly limited. I went to withdraw my funds and was pushed through the KYC circuit, which I completely respect and appreciate. After sendin photos of my government issued drivers license, utility bill, and a selfie of me holding my government issued drivers license I received an emailing stating the following:
Hello Jimdemeray81,
We regret to inform you that your TrustDice account has been banned and the withdrawal funds were confiscated, this decision was taken according to the following terms and conditions:
4.6 It's the responsibility of the player to ensure that all documents as a part of the KYC process are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the player.
13.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.
Your initial deposit will be returned. Please, provide your deposit address.
With respect,
Compliance team
So, I replied that my documents were completely genuine and sent an additional set including my government issued passport, another government issued utility bill, and yet another selfie of me holding the passport this time. They still are leaning into my documents being fraudulent and refusing to pay me the winnings I made on their site, requesting that I send them a BTC address so they can refund my deposit.
You don?t have to go far to find many other stories similar to mine from them. They even pay their users to post reviews (if they are positive reviews) to try to dilute all the bad publicity on not paying. Be safe, stay away!