~snip~
I have received your request through the form. There are one more too. Please read update
here just posted. I would request you to request a new withdrawal since we had to cancel all past request while we had withdrawal system updated. They should process it in the given time.
Thanks for filling up the spreadsheet, I will follow back with the spreadsheet after 24 hours from now and will check your status.
Sorry for the inconvenience that happened.
I submitted my withdrawal request within 30 minutes of your post saying the site was back online the other day. Its now been 4 payment runs since you posted they would be processed at 10am and 6pm each day.
Yet still no payment. What is happening with this casino?
I've been waiting for 9 days for my $400 withdrawal. The first 4 days of this support were promising they were adding immediate withdrawals so not to worry. The site has been offline since then for 'upgrades' and it still doesn't have immediate withdrawals, so i have to assume they were just lying to delay having to payout.
If the casino had the liquidity to pay then i dont believe there is any reason to keep stalling like this. I see the same excuses have been given since BitLucy launched almost 2 months ago, its not a technical problem. Its a complete reluctance or inability to pay players.