Quote from: Daltonik on June 18, 2022, 12:16:52 PM

Quote from: GXGBet on June 18, 2022, 05:22:56 AM

I believe the message being displayed is because, when you subscribe to a bonus there is a requirement to wager the amount of the bonus a certain multiple (1x, 10x, 25x etc). Once you fulfil that condition all the money in your bonus balance will be moved to your real money balance where you are able to withdraw it. Your dashboard shows you the progress of your wagering. For some bonuses you can also choose to make a deposit (minimum 10€) and the bonus funds will go straight to your real balance without the need for wagering. I think that's why you got that message from customer support you mentioned in the above post talking about depositing more. Clearly our support staff require further training too to give more clarity.

Again I do wish to apologise for what you have gone through and I am very thankful for your feedback which I will most definitely use to improve our site and services so others hopefully have a more positive experience.

Well, in terms of using the bonus (100% on the first deposit or 20% +10 free spins), so when using a subscription to the first option of the bonus, you need to have winnings equivalent to x25 of your deposit, whereas when subscribing to the second option, you need to have x5 of the deposit amount. But at the same time, there are also KYC requirements, the verification of which takes place within 7 days, and it seems to me that withdrawal will also not be available without passing KYC, it would be much more honest for users to be unable to make a deposit in the absence of a passed KYC instead of making a refund, especially since the casino does not assume free spins for new users.

Hey Daltonik! yes you are correct, as we are a licenced gaming site, there is a need to request KYC information on the site. As you suggest, it would be much more logical to not allow any deposits if we were going to disallow withdrawals, however, as we are not disallowing withdrawals based on KYC we are accepting all deposits also. Otherwise, as you say, it would be highly deceptive to accept all deposits then turn around and not allow any withdrawals. If a user can access our site and make a deposit, they should have no issue with a withdrawal as well.

With regards to freespins for new users we do have freespins after making minimum deposits (5euros) and I have a special code exclusively for bitcointalk forum members which I will share with you guys later after its finalised.

If you do come across any withdrawal issue, please let me know so I can look into the matter. Thanks so much for your input Daltonik.

Quote from: lionheart78 on June 18, 2022, 12:32:24 PM

Quote from: stomachgrowls on June 15, 2022, 05:22:09 PM

Sad to say but im restricted. Cheesy

Location restriction
Due to legal reasons we can't accept players residing in the country you are currently in.

I might be using VPN later on for accessing this website.This one looks good and it do really
caught up my curiosity.

Same here, my country is restricted. I was enticed to check the Casino and try their promotions but it looks like I'll be finding another casino for this. Anyway, welcome to the forum and I hope you consider some restricted countries where the gov't. isn't that strict when it comes to online casinos.

Quote from: Wiwo on June 16, 2022, 04:13:39 PM

The only major setback I have seen with this site is the fact that some regions are restricted and that will be a big setback for the casino since their still new in the market and need to build a large community base, and also since there are restrictions there will possibly be a need for KYC at some point so I will advise not to use VPN on the site in case problem arise in the future and you need to submit some documents.

Indeed, I have never experienced having my country to be restricted in any casino so far. The worst is being restricted on some slots.

Quote from: GXGBet on June 18, 2022, 05:22:56 AM

Quote from: Ulven on June 15, 2022, 12:15:40 PM

Hello I joined your site I like the background and the games you offer I deposited and placed a bet that was a winner but I can't withdraw

Error message: withdraw is not available because bonus is not won back

Does that mean I can't get the reward.

I believe the message being displayed is because, when you subscribe to a bonus there is a requirement to wager the amount of the bonus a certain multiple (1x, 10x, 25x etc). Once you fulfil that condition all the money in your bonus balance will be moved to your real money balance where you are able to withdraw it. Your dashboard shows you the progress of your wagering. For some bonuses you can also choose to make a deposit (minimum 10€) and the bonus funds will go straight to your real balance without the need for wagering. I think that's why you got that message from customer support you mentioned in the above post talking about depositing more. Clearly our support staff require further training too to give more clarity.

Again I do wish to apologise for what you have gone through and I am very thankful for your feedback which I will most definitely use to improve our site and services so others hopefully have a more positive experience.

Same thought here, glad you explained why the withdrawal has been temporarily blocked.

Quote from: coin-investor on June 18, 2022, 12:36:08 PM

I'm very much into casino-based tokens I have two of these that I'm currently staking I find this one interesting but unfortunately, the casino is not available in my country, I'm surprised the majority or almost all of the casinos listed in this forum are very much accessible in my country.

I was waiting for your post and as expected you landed on the same page where I was redirected. Grin

So sad to hear you're not able to try out the site due to country restrictions lionheart78. I am getting someone to look into this as I feel as though our platform is being restricted in way more countries than others with a similar licence which should not be the case. Hopefully if I can get that sorted out you guys would be able to try out the site and I'm sure would be able to provide some very valuable and insightful feedback for more improvements. Thanks anyway for attempting to access though, your actions are much appreciated.

Quote from: coin-investor on June 18, 2022, 12:36:08 PM

I'm very much into casino-based tokens I have two of these that I'm currently staking I find this one interesting but unfortunately, the casino is not available in my country, I'm surprised the majority or almost all of the casinos listed in this forum are very much accessible in my country.

Hi coin-investor, I must apologise to you and all the other members having issues accessing the site due to country restrictions. I'm sure it must be extremely frustrating to take the time to go to the site only to be disappointed. I can assure you it's just as frustrating to know we are turning away interested members and missing out on valuable feedback. Hope something can be done on our end soon.

Quote from: Wiwo on June 18, 2022, 12:40:32 PM

I am officially welcoming the casino to the forum haven't gone through the casino features and games, and the activeness of the admin on this thread. This show there will be a possibility that the casino will build a good reputation and credibility among members of the forum who may want to use the casino in the future.

Hi Wiwo! Thanks so much for the welcome! Yes I hope I can build some trust and rapport with all the members in the community and provide an open and direct channel for communication in case anyone would like to reach out. Hoping you get a chance to test out the site and its games/features. Looking forward to any feedback you would like to provide.