Quote from: coupable on Today at 01:53:36 PM

Royse777 have just posted this since few minutes in the Services subsection:

Quote from: Royse777 on Today at 01:48:46 PM

Quote from: Royse777 on June 11, 2022, 02:46:40 PM

I would request anyone who had issue with bitlucy, let me know. First post the issue in the ~~ANN thread~~ and then fill up the form (The spreadsheet will be private so please don't worry about personal information. I need to know your problem and if this is valid, you will get solution).
https://forms.gle/ra1Uk5xVhJmfq9kR8
The form will be closed after 17th.
Please make one entry for one user, make my life easier.

The above was posted on 11th and still I have 4 users only who filled out the form. I have extended it a few days already and still it's 4 users. This is my last try to make it visible for everyone who still missed it. I will close the form after 24 hours from now.

Please fill out the form if you have pending withdrawals or any other complaint. You can post details on this thread and link it with the google form.

Following bitlucy users filled out the form so far:
l*******c
W******y
r*****t
L******y

I really wonder why he chose that section at the same time that he had the option to use the casino's official announcement in the gambling section of the forum. Then what will be the fate of those assessments if Royce insists on ignoring the calls from community after the period he set for accepting complaints has passed?
The most important question is why the casino's official channels are not used to publish the objection or complaints form?

I think giving a month would be a reasonable timeframe to make your legitimate complaint, after that I would say that the company gave users plenty of time. Royse may also consider changing the BitLucy title prompting users to fill out form if they have an issue as well as a link to the form in the last post or something.