Quote from: BK8.Official on Today at 08:53:30 AM

Quote from: seoski on June 21, 2022, 01:04:05 PM

hello guys,

After I won few bets on your provider BK8 sports (BTI sportbook) you decided to LOCK my account and my available funds remain locked. You decided to stole my funds.

Message from Customer live chat:
"""Thank you for waiting. I understand that you have trouble logging in to your account. It shows that your account has been suspended from our website for violating our Terms of Use in some way.
This action was taken after several verifications from game providers with our risk management team. We take violations of our policies very seriously and do not offer an appeal process at this time. Therefore, your account will remain suspended from our website, all balances will be forfeited, and you will not be able to create a new account using your personal details. Please refer to our Terms of Use [link below] for more information. Thank you for your understanding and cooperation."""

Username: lucka5
Available funds: 983 USD

Please be reasonable and send me my money (USD withdraw address already added on account).

Hi Seoski,

Thank you for waiting. As I checked with PIC, he share with me that your account "lucka5" is flagged by the provider as arbitrager player, hence I can't do much as this is the decision of the provider.

Based on my experience, normally when BK8 suspend an account, to be fair, they will return the member's deposit amount to the member. And your case is slightly different, your total withdrawal amount is already more than your initial deposit amount (I not sure what is the amount as PIC do not share it with me due to confidential), so nothing much we can do here.

I speak from my experience, provider compliance they have its own advanced system to detect abnormal members like arbitragers or cross betting. So whenever the provider flags a member, the platform will follow the provider's decision. Of cause, if you're a normal member without any abnormal behavior, then you no need to worry about it.

Hope my explanation helps you understand the situation better.

Hi,

thank you for providing additional info. Most easier thing to stole money is to tell customers that we are "cheaters". You can show my betting history on your provider and you will clearly see that I am NOT cross bettor or arbitrage bettor. This is excuse to stole my well earned money.

Show my betting history and people will see that I played regular.

I am not fine with this statement that I already withdraw my deposit back. I dont care for deposit, I want my all earned money.

Your marketing is so so big, your prizes are so so big and then you can not payout 983USD?! Please explain us how is this possible?