you are not answering my point: there are quite a few people on the forum using Best Change regularly. What are the chances of none of them being scammed over the years if Best Change have been twisting the rating system so people can be scammed and they just cash in a commission.
I did answer your question. Okay let me try it again.
Honestly no one was scammed by Best_Change. How would they? BestChange is a site who compares exchanges and help the users to pick the best service to exchange their corns. I will not accuse Trustpilot for losing money in a site just because I saw positive ratings about the site in Trustpilot. But Trustpilot has some liabilities to be transparent to their visitors because they are successful in their industry.
The question here how BestChange are conducting business with the exchanges. Because these exchanges give them money to list their site, they are obviously biased to work for the exchanges. They need a system which favours the exchanges. Otherwise there are no point for them to have a controversial UX which shows 0 negative rating for all the sites they list.
If any site scammed anyone then it's those x,y,z exchanges. It's not BestChange but BestChange has liabilities because they made a system which favours those x,y,x systems and do not favour their visitors to get real data other than some manipulated feedback. If BestChange are in question then it's their review structure. They are not directly involved in the scam.
How are we going to confirm the user who lost his btc did not find the website x,y,z from search engine or any other ad?
They found the exchange from a random source, exchanged and it went wrong. Then the guy found BestChange advertising the exchange and he wanted to have their help to resolve the case. But when it did not then they are in the forum seeking our help. How are we going to know all of it?