Honestly no one was scammed by Best_Change. How would they? BestChange is a site who compares exchanges and help the users to pick the best service to exchange their corns. I will not accuse Trustpilot for losing money in a site just because I saw positive ratings about the site in Trustpilot.
I would agree on this one with you, and I am not blaming BestChange for scamming anyone, but I think they could be misleading customers with their reviews.
Can you imagine if Trustpilot would only have positive feedback, what would be the point of that website?
The question here how BestChange are conducting business with the exchanges. Because these exchanges give them money to list their site, they are obviously biased to work for the exchanges. They need a system which favours the exchanges. Otherwise there are no point for them to have a controversial UX which shows 0 negative rating for all the sites they list.
I am not even sure how websites get's listed both on BestChange and similar websites like TrustPilot, and we cab clearly see big exchanges there like Binance, Kraken, Bittrex, etc.
I don't think CZ or other owners would pay anything to BestChange for listing there or give them some percentage, but than again only they have few negative reviews on BestChange website.
But when it did not then they are in the forum seeking our help. How are we going to know all of it?
I think that BestChange needs to make major rework or their review system, or things like this will continue to happen in future.
Today it is issue with KYC, tomorrow it can be with something else, and there is no way to see real history of solved/unsolved problems with exchanges.
I've used BestChange too, and posted in their topic several times. I like their service.
I used them as well before and I had good experience, but if same thing happened to me with 0.25 BTC I wouldn't be happy about it.