UPDATE:
A couple of days after public posts, threats that I will expose their previous wrongdoings, their use of fake identities and everything else that I have found, and proved them that I do have some info, like names and addresses of their Australian Paypal accounts, that I will report them to every hosting, domain registrar, etc. they accepted to process my exchange after answering a few questions, without KYC, but to keep 10% as fee because transaction is high risk.
So, I got 90% back.
What exactly they did to justify taking 10% of your money (0.0256
BTC or about $495 at time of writing this post)? I also noticed they just added ToS where they can take 10% for "high risk fund" which didn't exist few days ago (unfortunately i didn't archive it).