Quote from: Support OpenChange on Today at 04:16:46 AM

you all took his side. I absolutely don't understand why. Who can explain to me?

We don't side with: OP, we just want to help and solve the problem between @Janyiah201 and @OpenChange/you.

There are some inconsistencies I see here.
First this one.
If you are part of the OpenChange exchange team, I think your words are too much for users of mixed companies like Mixer, you equate all users who use mixed services with the case experienced by: @Janyiah201, you guys think all crypto transactions coming from companies mixed with stolen coins, this is really overkill.

Quote from: Support OpenChange on July 07, 2022, 03:15:02 PM

About 10% fee:
Many times we have lost and frozen our own funds due to users sending high risk funds. Questions about these transactions appear after we complete orders. You can't even imagine how much money was lost due to users like this one. This is our rule. If some user does not agree with our rules, he can use another exchanger.
Since the user did not provide any evidence of using ChipMixer, we have every reason to believe that the funds were stolen. Refusal to provide additional information confirms this. Many times, such freezes allowed the thieves to be stopped and the funds returned to the rightful owners.

@Janyiah201, already explained here, that he doesn't steal, and he does some AML and KYC Verification, which you requested, Of course any user object, if the Verification carried out exceeds the limits of the KYC rules.

Quote from: Janyiah201 on June 30, 2022, 11:14:46 PM

After receiving enough confirmations they changed order status to "Mistake" and accused me of trying to money launder stolen funds. According to their AML bot funds that I have sent are stolen. I have tried to explain them what Chipmixer is and it was a waste of time. They keep insisting on:"Risk of your transaction - Stolen 100.00%".

Conversation was going on inside their internal "messages" and now I can't find all that they asked me to refund me, but it was from source of funds, who sent me, conversations and screenshots, can't even remember everything and in the end KYC (ID, selfie, etc), but most of what they asked I couldn't provide even if I wanted to. It's the first part about source, who, how, links, transactions, conversations, crazy.

I looked at the AML and KYC Verification rules, which OpenChange/you guys are running.

Quote

7. AML and KYC verification.
7.1 The Company conducts AML and KYC verification of Payin transactions according to its own algorithms.
7.2 AML and KYC verification includes the use of specialized services for analyzing cryptocurrency transactions for the presence of funds that have high risks for the Company. These risks include Dark Service, Dark Market, Illegal Service, Exchange Fraudulent, Scam, Stolen, Gambling, Mixer, Ransom, Sanctions, Child Exploitation and Terrorism Financing.
7.3 If the analysis of the Payin transaction revealed the presence of these types of high-risk funds and their total percentage was 40% or more, the Company has the right to withhold 10% of the amount of the incoming transaction.
7.4 If the total risk of the incoming transaction is 70% or more, the Company has the right to withhold 10% of the amount of the Payin transaction.
7.5 The Company has the right not to inform the User about the deduction of 10% of the amount of the Payin transaction.
7.6 The user has the right to receive the results of the audit and/or independently verify the correctness of the risk assessment.
7.7 Payin transactions are verified by AML and KYC by Cryptocurrency exchanges.
7.7.1 If a high risk of an Payin transaction is detected and/or if outgoing wallets are involved in illegal activities, the received funds may be frozen.
7.7.2 To unfreeze funds, documents may be required to verify the identity of the sender and information explaining the source of origin of the funds sent.
7.7.3 If the sender provides comprehensive information upon request, the funds can be unfrozen by the exchange, credited to the account of the Company and the Order will be completed.
7.7.4 Realizing that the verification requirement is not from the Company, but from the Cryptocurrency Exchange, the User undertakes to wait for a decision on verification and not to make a claim against the Company.

openchange.cash

Some points I see, openchange.cash implements AML and KYC Verification, burdensome one party/user of openchange.cash service.

Warning;
From the data I see, I dare to conclude, anyone who uses mixed services such as Mixer, etc., including gambling, like the data above, be careful making transactions to the openchange.cash service, high risk, you can end up as experienced by: @Janyiah201, use an exchange service which is not high risk for you and read all their rules before doing it.