this is a case where it raises a lot of questions and honestly it's hard to take sides
OP version:
exactly 1 hour before today, when i was due to be able to make another withdrawal, i found i could not login
2fa had been added to my account
and the casino version:
Today, you submitted a withdrawal request again during the day. Your withdrawal request has been rejected because the 24-hour limit has not been reached and you have been informed by e-mail.
can you post a picture of the email so we can see the exact time you emailed the OP?