Accepting a payment of 1k wouldn't be fair to others, its not about the money its about following some sort of order when shipping these things out.
Hey AMT_ Where's our refund?
There's no "position" for you to be in regarding refunds. If you run a business and the customer is sick of waiting (because there's no delivery at all) then he cancels the order. And you refund. You can't agree or disagree. Just not.
So, again, Hey AMT_ Where's our refund?
"where's the money Lebowski...."
When shipping this thing out

This things are crap as all know it already
This things can not make roi at all and they are still not shipped
So AMT GIVE the refund to all folks who want it IMMEDIATELY
No ifs ors and excuses
That is the way the US company shall handle the situation
Unless Zipkin has not become Bulgarian already