Quote from: JollyGood on Today at 10:39:39 PM

If the big news you will be making within the next 48 hours is going to put Rocketpot in a negative shade or show them in a negative light then it might be better for them to contact you beforehand.

I still honestly believe Rocketpot is a one-man-band and maybe Sofia is just a pseudonym being used to create the illusion of a customer support team but if the Rocketpot owner really wants to pay you but is effectively insolvent but he is trying to use incoming funds to divert to your payments then he should be allowed time to do it. If that is what is happening then it cannot negate a red tag on the profile of their forum representative but maybe that is not what is happening.

Patience is the key here, they have made it clear they are awaiting confirmation from the game provider to state that you won without cheating. If I were you I would be very unhappy at the delays in them communicating effectively too but does their ToS (or Terms and Conditions) mention the time they require between a user winning and them ascertaining from the game provider that no cheating took place?

Quote from: Lilacthrow123 on Today at 08:29:10 PM

Sorry for the delay all. Still no 10k this week from rocketpot, but I’ll have a big update coming in next 48 hours.

This is slightly incorrect, they’ve never stated they were waiting confirmation from the game provider. They did the game provider check weeks ago. My last update was I was told to wait for the “compliance” manager. You can recheck my updates in case you missed something