Quote from: Poker Player on Today at 06:08:35 AM

Quote from: Saisher on July 16, 2022, 11:23:50 PM

Quote from: sale2000 on July 16, 2022, 04:31:22 PM

Given that Duelbits has a pretty good reputation on this forum, I think that their behavior like this is very frivolous and unacceptable. If there is no ETA for such things, they can drag this out for half a year.

I would like your help and advice, what to do in this case. Is there anyone here who can help me?

They do have a reputation here but they also have a compliance system that checks activities and accounts, I don't think it will drag on for half a year, if I'm a casino operator with good standing in the community I want this to resolve in the fastest possible time...

I'm not so sure about this, especially if people don't protest. Someone conspiracy theorist might think that by statistics casinos know that if withdrawals are delayed, those who request them end up betting and losing the money they had requested to withdraw. At least that is how it has been in other cases.

sale2000, are you able to bet using those funds or are they frozen until they verify the KYC docs?

I don't know. Made deposit of 300$ and later that day wanted to withdraw entire account balance of 1275$. Account is now on 0.