Re: Duelbits Casino does not want to confirm my KYC - withdrawal not paid
After 8 days, account is still not verified, withdrawal not processed. Unbelieveble.
Do you think you would have a better experience somewhere else? This is a common practice of all online bookmakers/casinos because they obviously save on people who could speed up the process - why hire 10 people who do client verifications if 2 or 3 people who work 12 hours a day/7 days a week can do it?
For me, it is completely unacceptable that the KYC process is requested only after withdrawing, but it should be mandatory before the first deposit, which would prevent such situations.
TrustPilot is not always something that can be completely trusted, but lately there have been a lot of dissatisfied clients...
https://www.trustpilot.com/review/duelbits.com
We do not know why KYC was requested and we do not know if Duelbits are waiting for the game provider to confirm no vulnerabilities existed or were exploited. As the OP has not given the full story and the Duelbits forum representative has not been online here for 20 days therefore has not given their side of the story, it is hard to understand what is going.
The other thing here is that the OP has not given the full chat either:
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