Quote from: JollyGood on July 20, 2022, 10:14:59 PM

Good to see you again... welcome back to the forum Grin

I thought this must have been something related to an issue such as you mentioned, I am glad to read your reply because the OP did not explain in detail why KYC was requested.

I do hope this will be resolved in a timely fashion but your investigations could take time especially when third party game providers are involved and there is a lot of communicating between multiple parties in an attempt to ascertain the truth. The OP has to remain patient until you contact him with an update.

If it transpires fraudulent activity did not take place I am sure Duelbits will allow the OP to withdraw the $1275 and offer an apology along with maybe with some bonus add-ons. If it transpires fraud did take place I guess what you wrote in your reply below will take place.

duelbits, would be able to post in this thread and shed some light on what is going on there with the second allegation against Duelbits: duelbits.com scam me 16K USD with big proof

I can understand the need of sportsbooks to check if matches of small leagues are not fixed, but why doing it in such a non-transparent way?
They can't clearly display this information on their website? Why it has happened when the user has tried to withdraw his funds and not before? Funds should have been frozen in balance and not being able to be withdrawn in first place IMO.
I also don't understand in which way having the KYC of the user is helping them to investigate that, it hasn't changed anything here after his KYC has been verified. Moreover according to sale2000 they told him the issue was with his KYC and not with the bookmaker.