I saw there response yesterday and it’s good to know that they are still the same on handling case like this. Its worrisome to think that multiple issues arises with valid proof being unhandled here but I guess they just removed a person in charge to moderate here since there’s nothing much to do here since the casino is running smooth in past few months. Hhampuz notification to them play an important part to assign again a person who will take care on issues here.
I think everything will gonna be fine now.
All casinos would get complaints and a lot of them will not be valid. The ones that seem valid, need to be handled in a good way, but it is good to see the representative back from Duelbits to answer on some questions. It might take a while before the issue gets resolved but at least they are busy with it.
The legit casino will always tackle the genuine cases with care but there are lot of fake scam accusations from players who don't have any proof to validate their accusations so in that case they can simply ignore it and it won't even affect their reputation.But there are some issues they solve as soon as possible.