Quote from: macaw_casino on Today at 01:34:32 PM

Quote from: Bitinity on Today at 12:46:02 PM

Does it mean that your support exist in discord only, that's why the system ask him to join your discord channel to get in touch with your support system? If it is true, I think it should be better if you can have your own support chat in your own site. No need to be a live chat but can be something like support ticket where players can contact you directly through the website. @fematron, basically it is simple to create discord account. You can create bitcointalk account to post about your issue so I dont think it is a big problem to create a discord account. It is however I have to say that it is not that good if the main support system is in discord as not all people uses discord.

Yes this is correct. Our support is only discord at this moment.

Your platform is still a mess even though you already have working games on the site. Your customer support should not be through discord only. It doesn't help you gain approval from the community, it makes you platform look unprofessional.

Quote from: macaw_casino on Today at 01:34:32 PM

Quote from: fematron on Today at 01:28:36 PM

no, when i try to withdrawal i see this msg

We have just noticed your username in the picture attached "jack64". I looked it up. Yes your account has been blocked due to suspicious activity. Only one post here on this forum too...

This can mean anything. One post in the forum doesn't necessarily mean that the account is already malicious. There are still some people out there that only reads things on this forum and doesn't join the discussions until they have to. This could be the case for the user, but then again if you found out that they have been doing something malicious, it's a good thing that you respond fast to their queries.