Quote from: Bitinity on Today at 12:46:02 PM

Quote from: macaw_casino on Today at 11:58:33 AM

Quote from: fematron on Today at 10:39:13 AM

Please join our discord to activate withdrawals
it's not a good. i don't have discord...

Hi there! What is your user account, I can look it up for you. It could be that you have been blocked for suspicious activity. Feel free to PM me if you are having any trouble.

Does it mean that your support exist in discord only, that's why the system ask him to join your discord channel to get in touch with your support system? If it is true, I think it should be better if you can have your own support chat in your own site. No need to be a live chat but can be something like support ticket where players can contact you directly through the website. @fematron, basically it is simple to create discord account. You can create bitcointalk account to post about your issue so I dont think it is a big problem to create a discord account. It is however I have to say that it is not that good if the main support system is in discord as not all people uses discord.

This is the first time I read that requirement for withdrawal should be joining their discord group, it's questionable, very unusual and something new, if they want to increase the members of their discord group, this should not be the way if the one requesting withdrawal has an issue they should have a dedicated site for their support like a subdomain it's unprofessional if they use a third party chat group to address the concern, it's not really a sign that your casino is not good but do it like all the other big casinos, a dedicated domain for support to address all concerns.