I've had an exchange BTC/ETH frozen a week ago and received an email from Exodus.
Hello there,
We have noticed some exposure to high-risk services on your wallet, and we would need to do a quick verification (KYC).
Since I've done the verification a few months ago, this email surprised me a lot. Anyway, I've uploaded my data a second time and the wallet balance just disappeared after right away.
The answer is:
Hello there,
Your funds are frozen and will not be shown on your wallet until the verification is not completed or is still ongoing.
I wonder are they logged in into my account and withdraw the money ? Or what is happening?
All my emails now being ignored. Any suggestions?
Thanks
Stop using Exodus, and stop using centralized exchanges. There have been some efforts by centralized exchanges to preemptively comply with regulatory agencies by contracting with blockchain analysis companies. Blockchain analysis is a joke, and an arbitrary one at that. Their methods are not coordinated with each other, and findings are inconsistent. They have no legitimate leg to stand on in their claims.
The regulatory agencies don't care about bitcoin, and the efforts by these greedy blockchain analysis organizations are hurting bitcoin. Any exchange that contracts with blockchain analysis companies should be considered bitcoin saboteurs, and they don't deserve a single satoshi of your money.
More details can be found here:
https://bitcointalk.org/index.php?topic=5401468.msg60292655#msg60292655