Quote from: bitmover on July 25, 2022, 08:30:02 PM

In a recent update, you can swap cryptocurrencies within Ledger Live app using FTX.

Yeah, I'm aware of that. My comment was specifically about FTX's requirements for KYC, and as you can see from crwth's screenshot that he has been KYC's to their satisfaction. I don't know which exchange dash0520, but it appears that his issue is that he chose to engage with an exchange that didn't have his KYC at the time the transactions was placed.

Quote from: bitmover on Today at 10:53:37 AM

Quote from: Pmalek on Today at 07:07:44 AM

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Forgive me if I'm wrong but I get the feeling that you're missing Pmalek's (and my) point: The OP's bitcoin is no longer in his wallet, it's been sent to the exchange. He cannot retrieve it by connecting his Ledger to Electrum.

You are correct that Ledger Live is nothing more than the user interface, but they've also contracted with exchanges, and imbedded those exchanges' APIs into Ledger Live's user interface. However, no exchange can happen within the Ledger Live app, the coins must be sent to the chosen exchange for the transaction to be completed. The only difference is that Ledger Live automates parts of the transaction.

In the OP's case the coins were sent to the exchange and now they have locked his fund because they don't have his KYC.

@dash0520, would you mind telling us to which exchange your coins were sent?