Quote from: panjul07 on Today at 05:46:47 PM

Quote from: slotella on Today at 05:36:02 PM

Thanks for sharing your username.
When I checked our support system, our team sent you a response 7 minutes later?

Unfortunately I did not receive the email as shown in the screenshot above, not really sure what's the problem.
I was waiting for an hour IIRC after I sent the ticket and I was reloading my email several times, still the I do not receive it till now (I checked all my folders including spam, promotions and social)
Anyway I can confirm that the above screenshot proves that it is indeed a ticket from me as it is completely the same as what I wrote.
Is there any way to check my (closed) ticket and the reply through the website like what I can see in some other casinos?

I'm not sure what the problem is. But our support system is really important.
So far, no user has had a problem with our support system.

This is the first time we have encountered such a problem, however, we will talk to the provider we use (Zendesk)

Also we are still working on Slotella for a better experience.

Thanks for advices!