I also have doubts with the screenshot. But if that's the actual CEO chatting with you and has got a lot of time to you, then you must be one with special case.
Because instead of the customer supports and representative chatting and working with your ban/unban, it is the CEO that gives you his time talking to you.
That's probably because Gamdom offers royalty treatment to their top users (if they reach that
Royal status)
~ i spoke to Eddie CEO of stake hes awesome guy he will speak to felix and sort this out hopefully
How are they related?
They already gave you a consideration when they unbanned your account and they expect some activity from you. Draining their rewards from rains without getting any deposit in return is already a loss for them. They stopped you before it could get any worse. You could be right that they're low on cash but, practically speaking, any establishment could have done the same thing.