Did not use FortuneJack for some time and I must admit I am a bit disappointed with some stuff. For instance I got 25$ reward from Majestic 7 when it should have been 50$. Then I waited about half an hour and wrote several messages with live chat and it finished with info that my complaint has been forwarded to departmant in charge. Still waiting for some answer...
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Most likely the error occurred at the casino and will be fixed soon. You have to be patient and wait. FortuneJack values its reputation, so this problem will be solved in your favor if you have followed all the rules.
Don't really care about that difference of 25$, if it was 50 i would have lost it already anyway. Not gonna ask again or even check of I got them untill I come to play Majestic 7 next time. It is more about my other points. I wanted to place bet on ESL one today and they did not have it on markets while they had some other way smaller tournaments. Not logical to me and I did not get any explanation from live support.
Ended depositing on another site and playing my bets there. This is more of PR advice to fortunjack. I consider myself high roller and I am always looking for best odds and markets out there. Since I am not using FJ at the moment, this was their opportunity to show me that they are better than other options. I already logged on the page and if they had the markets I wanted with better odds than my current choice I would deposited there. Simple as that.