so that you understand, this conversation is as inadequate as possible on the part of the fortenjack!
to any of my questions, I get a short answer - "your account is blocked because you did not pass the KYC". Although I passed it successfully!
my login in fortunjack - Drukkola
would you mind sharing a screenshot where they mentioned that you passed your KYC verification? I would suggest following what Royce777 suggested. share more evidence to give members more information regarding the issue, it would immensely help your case if the evidence backs up your claims.
anyway, you can also follow what botblox1 said, but it would be best to use it as a last resort.