I think there could be an overlap between what Tornike/ampera stated and the email you received therefore give it a little time and see if Tornike/ampera can sort this out for you.

Given the time between him posting "Please remind me of your FJ username and I will handle the rest" and you receiving the email from the company was less than 2 hours. Did you send a PM to Tornike/ampera to ask if the email was the final word on the matter.

In my opinion the common sense approach from not only FortuneJack but all casinos would be to allow users to withdraw but putting them on alert that future withdrawals would only take place if KYC was passed. That would allow members to withdraw the full amount and not go back to them if they did not want to provide KYC and that would be the fair way forward.