I think there could be an overlap between what Tornike/ampera stated and the email you received therefore give it a little time and see if Tornike/ampera can sort this out for you.
No I am not giving FJ any more time, they sadly proved they can't be trusted at all.
First they ask me for verification, but in same time they didn't allow me to login to my account.
Than I talk with Tornike ampera and my account magically gets open for login again, after that I asked support to terminte my account and donate my coins.
They don't want to do that and they are forcing me to reply to email, and for what? More talking?? Nah.