In the example case the OP was guilty of sending random ID. I don't think it's relevant in your case.
No I am not giving FJ any more time, they sadly proved they can't be trusted at all.
First they ask me for verification, but in same time they didn't allow me to login to my account.
Than I talked with Tornike ampera and my account magically gets open for login again, after that I asked support to terminate my account and donate my coins.
They don't want to do that and they are forcing me to reply to email, and for what? More talking?? Nah.
I think you need to help them and give them the time. They are following the usual procedures imo. I mean not letting you to login.