You haven't seen the worst, they even
asked a certain user for a street selfie during the verification process... Lol
Not sure if somebody can help me there - but it would be great. Total amount is not so big, but why I can't get my deposit and win back...
Is it normal thing for Cloudbet?
It's a normal operation for them though, I loathe it especially when the whole thing is slow and there is no specified ETA. They even have it in their terms of service. So you are going to have to wait and see if they will finally verify and unlock your account