I think that in many cases chats are useful. By asking questions in the chat, you can get a qualified answer from the user or from the support who is viewing the chat.
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True, for some percent the chatbox is great for getting information from other players. however, we have to look at the percentage of interesting information and discussions that can be achieved, especially for the global room. I understand there are moderators who will keep the room clean from spammers, but this sometimes doesn't solve the spam problem. However, if the majority of BK8 users expect a chatbox, of course I will gladly accept it.
