Quote from: Yogee on September 08, 2022, 10:09:06 AM

Quote from: acroman08 on September 08, 2022, 08:21:36 AM

sorry, correct me if I am wrong(and sorry if I am repeating what you said), your complaint is that they included the money you deposited into their promo, right? I mean you were supposed to get 3.3mbtc (after you cleared the wagering requirement) then plus your deposited coins which 2mbtc, so you are supposed to have 5.3mbtc in total but because they included your deposited amount into their promo you only got 3.3mbtc? reading through it, it seems like a huge misunderstanding. I hope trustdice could properly explain as to why they included your deposited money into their promo.

It looks like his deposits and wins from the free spins were mixed so the casino could come up with a counter-argument that he probably wouldn't reach the 40x wagering requirement without using the 2mbtc.

It's quite a messed up system and there has to be a way to separate bets using promotions and those regular deposits. Maybe there's an option there to forfeit the bonus winnings so he could just play normally with the 2mbtc.

You bring up a valid point, the casino could have made that point and it may hae been true, but they did not go that route and instead said that they were exposing my ill intensions because i cropped out some irrelevant section of the screenshot.

And you are exactly right, it's a messed up system, it's a horrendous system and woefully in favor of the house. Once again, NO other casino uses these methods or means with the wager requirements.

Quote from: ralle14 on September 08, 2022, 04:04:30 AM

I remember seeing similar cases on other casinos where they'd have a limit on how much you can get out of their bonus.

Even if the bonus they're giving out doesn't seem to be fair, there's nothing we could do against the terms and conditions of their bonuses since it's their casino they can also update it at any time. If you're hoping for a better bonus then it's best to not take the current bonuses they offer and hope the other players do the same so they'd get the message and make some improvements.

This is not an objection to the max limit though, and i want that to be well understood.

This is an objection to how the limit is applied.

once more: I was given 10 free spins that carried a maximum win amount of 3.3 mbtc.

the actual winnings that resulted were only 0.3 mbtc.
the maximum limit shoouldve been applied in the event that i won MORE than the maximum 3.3 mbtc in the freespins.... I did not.

Instead they capped the maximum allowable winnings overall which they deducted long after the freespins were done and over.

So in summary, Because i won 0.3 mbtc on the freespins that gave them the right to remove something like 5 mbtc from balance hours later.

that is wrong and i firmly stand behind that belief.